Returns and Refunds Policy
Version: 2026.09.08 DRAFT Proposed effective date: [VERIFY: Trustee adoption/publication date] Store: organamicro.com
1. Fresh and perishable product distinction
Fresh, refrigerated, prepared, and other perishable offerings are not ordinarily returnable after pickup, delivery, or transfer because of food-safety and quality concerns. A current product listing may state a shorter quality-reporting window or a product-specific remedy.
2. Unopened non-perishable Products
A factory-sealed and unopened non-perishable Product may be eligible for a return within the period stated in the current product listing or order terms, after return authorization.
Return conditions:
- return authorization obtained before shipment;
- security seal unbroken;
- original product packaging intact;
- Product unused;
- included components present;
- order number included;
- shipment made within the authorization period.
3. Opened Products
An opened, prepared, refrigerated, or perishable Product is nonreturnable for preference, change of mind, ordering error, or another discretionary reason.
The opened-product restriction does not apply to:
- manufacturing defect;
- transit damage;
- incorrect Product;
- missing component;
- recall or safety correction;
- another right that applicable law makes nonwaivable.
4. Return authorization
A return request should be submitted through:
https://organamicro.com/contact-us/
Recommended subject: Return Request — Order [number]
The request should identify:
- Customer name;
- order number;
- Product;
- reason for return;
- seal status;
- delivery date;
- photographs when damage, defect, or incorrect shipment is asserted.
No unauthorized package should be mailed.
5. Return shipping
The Customer pays return shipping for an approved discretionary return of a sealed and unopened Product.
The Association pays or reimburses reasonable return shipping for a confirmed manufacturing defect, transit damage, incorrect shipment, recall, or other Association-caused error.
A trackable shipping method is recommended. The Customer remains responsible for a discretionary return until delivery to the authorized return address.
6. Inspection
A returned Product will be inspected for identity, seal condition, use, damage, completeness, and compliance with the authorization.
A materially nonconforming return may be denied and held for Customer instruction. No disposal or reshipment charge will occur without advance notice.
7. Refund amount
An approved discretionary return receives a refund of the Product purchase price and applicable Product tax.
Original outbound shipping is nonrefundable for a discretionary return unless applicable law requires otherwise.
A confirmed defect, transit damage, incorrect shipment, or recall receives the remedy stated in the applicable warranty, recall, or order-resolution notice, including shipping where required.
8. Refund timing
An approved refund will be initiated to the original payment method within 10 business days after inspection or after another event establishing refund entitlement.
Payment-provider posting time may occur after initiation.
A cash-equivalent alternative may be used only when refund to the original method is unavailable and the alternative complies with applicable law.
9. Exchanges
An exchange may be completed through return and replacement processing. Product availability may affect replacement timing.
No substituted model or component will be supplied without Customer consent when the difference is material.
10. Cancellations before shipment
A cancellation request submitted before shipment will receive reasonable processing. Cancellation cannot be guaranteed after fulfillment begins.
An Association-canceled order receives a prompt refund.
11. Chargebacks
A Customer may submit a billing dispute or lawful chargeback. Direct contact before a chargeback permits faster review of shipment, damage, return, or warranty records but is not a waiver of payment-law rights.
12. Return or disposition address
Approved returns must follow the address or disposition instructions provided in the return authorization:
Organa Micro [VERIFY BEFORE PUBLICATION: Organa Micro mailing/returns address]
13. Contact
Telephone: 1 (831) 263-9349 Online contact: https://organamicro.com/contact-us/